After purchase
Food supplements carry hygiene considerations that shape what can be returned. The following sections walk through statutory warranties, cooling-off nuances, practical shipping damage steps, and timelines you can expect when a refund is approved.
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This Refund Policy applies to purchases concluded with Dlixanaraoxitao.world, Schwedenplatz 2, 1010 Wien, Austria for Fluxa-branded inventory shipped directly by us or fulfilment contractors acting in our name. Marketplaces or retail partners maintain their own policies even if they display similar branding.
Dietary supplements for human consumption often arrive in primary containers with integrity seals. Once you break those seals we generally cannot restock the item for resale under EU hygiene frameworks mirroring national food handling rules. Exceptions exist where the product is defective or not as described.
If you are uncertain about suitability before opening, contact us to discuss ingredient sheets or photographs of the exterior packaging.
Consumers enjoy the conformity guarantee under EU Directive 2019/771 as transposed into Austrian law. If an item lacks agreed description features, is not fit for typical supplement purposes, or lacks accessories promised, you may demand remedy: repair or replacement where proportionate, or price reduction and contract termination if impossible.
We may ask for batch and expiry details plus photographs before authorising a prepaid return label.
For distance contracts the fourteen-day withdrawal right exists unless an exception applies. Sealed goods unsuitable for return due to health protection are excepted after seal removal if you were informed clearly pre-contract.
Where withdrawal remains available, notify us within the window using a clear statement; returning goods promptly while retaining proof of postage satisfies your duties.
If outer cartons arrive crushed, wet, or reopened, photograph the packaging before discarding it and retain inner bottles for carrier inspection if requested. Notify us within forty-eight hours of delivery or the first attempted delivery recorded by tracking.
We file carrier claims when third-party liability appears probable and may advance replacement shipments while investigations conclude.
Email ask@dlixanaraoxitao.world with order reference, SKU if known, and a concise explanation. Attach images where relevant. We acknowledge within one business day absent volume surges and issue instructions including return warehouse addresses when applicable.
Unauthorized returns sent without an RMA may experience processing delays.
Once we approve a refund it is initiated to the original payment instrument within fourteen calendar days unless we expressly agree you may keep goods without return. Banking intermediaries may add settlement days outside our control.
Store credit, if offered as an alternative, applies instantly to your authenticated account when such programme exists.
If only some bottles from a bundle qualify for credit we recalculate proportional pricing inclusive of promotions you benefited from at checkout. Shipping charges may be partially refunded when statutory tests for disproportionate fees are met.
B2B contracts may specify divergent restocking fees for unopened cases returned within negotiated windows. Those bespoke terms override this consumer-oriented overview where enforceable.
If a front-line support answer does not resolve your concern you may request review by a supervisor using the same mailbox with Escalation in the subject. Postal correspondence should remain unnecessary unless regulators mandate paper trails.